Pig and Olive Limited respects your privacy and is committed to protecting your personal data. This privacy notice explains what data we collect, how we use it, and your rights under UK data protection law.
Pig and Olive Limited is the data controller for your personal data.
If you have any questions, you can contact us at
info@pigandolive.co.uk
https://www.pigandolive.co.uk
What personal data we collect
Depending on how you interact with us, we may collect:
• Your name
• Email address
• Mobile phone number
• Order and payment information
• Loyalty account activity and points
• Marketing preferences
• Website usage data, such as pages visited and actions taken
We only collect what we need to operate our services and communicate with you.
How and when we collect your data
We collect your data when you:
• Place an order online
• Create an account or join our loyalty scheme
• Sign up to receive emails, SMS or WhatsApp messages
• Contact us directly
• Use our website
How we use your data
We use your personal data to:
• Process orders and payments
• Manage your account and loyalty rewards
• Send service messages about your orders or account
• Send marketing messages by email, SMS or WhatsApp where you have given consent
• Improve our website, services and customer experience
• Comply with legal and regulatory obligations
Lawful basis for processing
Under UK GDPR, we process your data on the following lawful bases:
• Contract – to process orders and provide services you request
• Legitimate interests – to operate and improve our business and customer experience
• Consent – for marketing messages sent by email, SMS or WhatsApp
You can withdraw your marketing consent at any time.
Marketing communications
We will only send you marketing messages by email, SMS or WhatsApp if you have explicitly opted in.
Marketing messages may include:
• Offers and promotions
• Loyalty rewards and point updates
• New products or services
You can unsubscribe at any time by:
• Using the unsubscribe link in emails
• Replying STOP to SMS or WhatsApp messages
• Contacting us at info@pigandolive.co.uk
Unsubscribing from marketing does not affect service messages related to orders or accounts.
Sharing your data with third parties
We share your data with trusted third party service providers who help us operate our business. These may include:
• Online ordering and loyalty platforms
• Payment processors
• Email, SMS and WhatsApp messaging providers
• Website analytics and hosting providers
These providers act as data processors and are only allowed to use your data to provide services to us, not for their own purposes.
We do not sell your personal data.
Cookies and website tracking
We use cookies and similar technologies to:
• Make our website work properly
• Remember preferences and shopping cart activity
• Understand how our website is used
Where required, we ask for your consent before using non-essential cookies. You can manage cookies through your browser settings.
How long we keep your data
We keep your personal data only for as long as necessary:
• Order and transaction data is kept to meet legal and accounting requirements
• Account and loyalty data is kept while your account remains active
• Marketing data is kept until you withdraw consent
Your rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw marketing consent at any time
To exercise your rights or raise a data protection complaint, please contact us at privacy@pigandolive.co.uk or info@pigandolive.co.uk.
Data protection complaints
If you are concerned about how we collect, use, store, share or delete your personal data, you can make a data protection complaint by contacting us at:
Please include your name, contact details, and a brief explanation of your concern so that we can investigate it properly.
We will acknowledge receipt of your complaint within 30 days. We will then investigate the matter without undue delay, keep you informed where appropriate, and let you know the outcome of our investigation.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.
Data security
We take appropriate technical and organisational measures to protect your personal data. Payments are processed securely through third party providers and are not stored on our servers.
Changes to this privacy notice
We may update this privacy notice from time to time. The latest version will always be available on our website.
Privacy Policy